FAQ
Frequently Asked Questions
Top Questions
Who is Amber?
Amber is a rapidly-growing team of EV experts building modern solutions for EV diagnostics, maintenance, and repair. Our mission is to keep EVs on the road longer by making aftermarket service accessible, affordable, and stress-free.
We're a licensed vehicle service contract administrator; which means that we not only underwrite AmberCare service agreements, but also review and reimburse claims in-house.
Our Concierge team is comprised of highly-experienced Tesla Service Advisors and Technicians. We know the ins and out of your EV, and provide remote diagnostics and support for owners across the US.
We're a licensed vehicle service contract administrator; which means that we not only underwrite AmberCare service agreements, but also review and reimburse claims in-house.
Our Concierge team is comprised of highly-experienced Tesla Service Advisors and Technicians. We know the ins and out of your EV, and provide remote diagnostics and support for owners across the US.
What is AmberCare?
AmberCare is a first-of-its-kind service agreement that supplements and extends the great warranty coverage you get from the manufacturer when you buy your EV.
AmberCare covers the costs of labor, parts, and even substitute transportation in the event of a covered repair. For example, if your EV's high-voltage battery no longer is covered by the manufacturer's warranty, AmberCare can cover the costs of repair or replacement.
AmberCare covers the costs of labor, parts, and even substitute transportation in the event of a covered repair. For example, if your EV's high-voltage battery no longer is covered by the manufacturer's warranty, AmberCare can cover the costs of repair or replacement.
How does AmberCare work?
In the event your vehicle has a covered breakdown or malfunction, you can take your EV to any Tesla Service Center or Authorized Repair Facility, and Amber will reimburse the service provider or you directly for covered costs, less your deductible.
Just like other popular subscription services, after you sign up for AmberCare, your agreement auto-renews each month until you choose to cancel with us.
Just like other popular subscription services, after you sign up for AmberCare, your agreement auto-renews each month until you choose to cancel with us.
Do AmberCare have a financial backer?
Yes, AmberCare plans are backed by an AM Best A-rated insurance carrier.
How is AmberCare different from auto insurance?
Your auto insurance plan covers you against financial loss in the event of an accident of theft. Examples of popular auto insurance programs include Tesla Insurance, GEICO, Progressive, State Farm and Nationwide.
AmberCare covers you against repair costs in the event of vehicle breakdown or malfunction and is supplementary to your EV's manufacturer's warranty.
AmberCare covers you against repair costs in the event of vehicle breakdown or malfunction and is supplementary to your EV's manufacturer's warranty.
AmberCare Coverage
What does AmberCare cover?
Depending on the plan you select, AmberCare covers the cost to repair your Tesla's high-voltage battery, drive unit(s) and thousands of additional components.
In addition to covering parts and labor costs associated with the repair, AmberCare also reimburses you for the costs of towing and substitute transportation.
In addition to covering parts and labor costs associated with the repair, AmberCare also reimburses you for the costs of towing and substitute transportation.
How does AmberCare compare with the Tesla ESA?
The Tesla ESA allows the original owner of a Tesla vehicle to extend the Basic Vehicle Limited Warranty for an additional 2 years or 25,000 miles. The Tesla ESA can only be purchased while the vehicle is still under 4-year or 50,000 miles, and does not offer monthly payment options.
AmberCare service agreements can be purchased for any Tesla Model S, Model X, Model 3 or Model Y vehicle with under 200,000 miles, with flexible payment options to fit your needs.
For a more detailed breakdown, we've put together a blogpost comparing the two different products.
AmberCare service agreements can be purchased for any Tesla Model S, Model X, Model 3 or Model Y vehicle with under 200,000 miles, with flexible payment options to fit your needs.
For a more detailed breakdown, we've put together a blogpost comparing the two different products.
Is AmberCare available in my area?
AmberCare is available in AL, AR, AZ, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MD, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI, WV, WY. Please fill out an application to see if you're eligible. For additional plan options, please reach out to us at sales@getamber.com.
Is my EV eligible for AmberCare?
AmberCare is currently available for Tesla Model S, Model X, Model 3, and Model Y vehicles that have under 200,000 miles.
How does AmberCare compare with the manufacturer’s warranty?
AmberCare supplements the manufacturer's limited warranties that came with the vehicle when it was first purchased. In more simple terms, AmberCare coverage kicks in when your manufacturer's warranties no longer cover your vehicle.
If you have questions on whether you still have an active manufacturer’s warranty coverage, we are happy to advise and assist, please give us a call.
If you have questions on whether you still have an active manufacturer’s warranty coverage, we are happy to advise and assist, please give us a call.
How much does AmberCare cost?
AmberCare plans start at $60 per month and vary based on your EV's make, model, year, and current mileage. Check our prices here.
For monthly payment options, your rate will be the same for the period of one year from your start date.
For monthly payment options, your rate will be the same for the period of one year from your start date.
How much is the deductible?
The deductible for covered repairs that include the high-voltage traction battery and drive unit(s) is $250. For all other covered repairs the deductible is $100.
Do you have a waiting period?
Our standard waiting period is 25 days. We typically waive the waiting period upon the results of a successful remote diagnostic inspection.
AmberCare Claims
How do I file a claim?
Filing a claim with us takes three steps:
1. Diagnosis: In the event of a breakdown, take your vehicle to an Authorized Repair Facility and get a diagnostic inspection. Send the diagnostic inspection and repair estimate to us at claims@getamber.com.
2. Repair Approval: In most cases, we get back to you within 24 hours with a decision on what's covered and approval to proceed with the repair.
3. Reimbursement: Once the repair is completed, email us the final invoice and we'll reimburse either the repair facility or you directly.
1. Diagnosis: In the event of a breakdown, take your vehicle to an Authorized Repair Facility and get a diagnostic inspection. Send the diagnostic inspection and repair estimate to us at claims@getamber.com.
2. Repair Approval: In most cases, we get back to you within 24 hours with a decision on what's covered and approval to proceed with the repair.
3. Reimbursement: Once the repair is completed, email us the final invoice and we'll reimburse either the repair facility or you directly.
How will reimbursements for claims work?
For approved claims, we pay for the approved amount, less your deductible.
By default, we will attempt to pay the repair facility so that we can minimize your out-of-pocket expenses but if we are not able to do so, we will reimburse you directly.
By default, we will attempt to pay the repair facility so that we can minimize your out-of-pocket expenses but if we are not able to do so, we will reimburse you directly.
How long does it take to process a claim?
We understand time is of the essence when your EV requires mechanical attention. In most cases you’ll receive a decision within 24 hours after you submit your claim.
AmberCare Benefits
Does AmberCare reimburse me for tows?
In the event of an Amber-covered breakdown, we reimburse you for the costs associated with towing your EV to the nearest Amber Authorized Repair Facility. The amount we reimburse depends on the AmberCare plan you have selected.
Let us know if you need help in finding an a tow provider that support EVs, otherwise you are free to contact the tow company of your choosing. Be sure to save all receipts associated with the tow and share them with us during your claims process.
Let us know if you need help in finding an a tow provider that support EVs, otherwise you are free to contact the tow company of your choosing. Be sure to save all receipts associated with the tow and share them with us during your claims process.
Does AmberCare reimburse me for rentals or substitute transportation (e.g. Uber or Lyft)?
In the event of an Amber-covered breakdown, we will reimburse you for the costs associated with a rental vehicle, rideshare, or public transportation while your car is in the shop.
Please be sure to save all receipts and share them with us during the claims process for reimbursement.
Please be sure to save all receipts and share them with us during the claims process for reimbursement.
Can you recommend any EV-friendly towing companies?
As EV owners, we understand that EVs require specific handling and tow equipment. We have compiled a growing list of towing providers that have prior EV towing experience to ease your mind.
Remote Diagnostics
What are remote diagnostics?
Remote diagnostics allows technicians and service providers to remotely review your EV's data and diagnose potential concerns, service issues, or operational faults without needing to see the vehicle in person.
What is the high-voltage battery in an EV?
The high-voltage traction battery in an EV functions like its heart. It's a robust collection of energy-storing cells that energize your ride.
Consider it a rechargeable powerhouse that supplies your car with electricity, enabling you to drive without using any gasoline.
Consider it a rechargeable powerhouse that supplies your car with electricity, enabling you to drive without using any gasoline.
What is the high-voltage system in an EV?
The high-voltage system functions as the nervous system of your electric vehicle, and is comprised of cables and components that transmit high-voltage from the battery to power the motors and other high-voltage users.
What is the low-voltage system in an EV?
The low-voltage system in an EV handles crucial tasks such as powering lights, infotainment systems, and other accessories inside your vehicle. This sidekick ensures everything operates smoothly while the high-voltage system manages the more demanding tasks.
General
How do you keep my information private?
We highly value and respect your privacy. We willnever sell your information, or share it with anyone.
More details are included in our privacy policy, which can be found here.
More details are included in our privacy policy, which can be found here.
