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FAQ
Common questions
How do I file a claim?
Filing a claim with us takes three steps:
1. Diagnosis: In the event of a breakdown, take your vehicle to an Authorized Repair Facility and get a diagnostic inspection. Send the diagnostic inspection and repair estimate to us at claims@getamber.com.
2. Repair Approval: In most cases, we get back to you within 24 hours with a decision on what's covered and approval to proceed with the repair.
3. Reimbursement: Once the repair is completed, email us the final invoice and we'll reimburse either the repair facility or you directly.
1. Diagnosis: In the event of a breakdown, take your vehicle to an Authorized Repair Facility and get a diagnostic inspection. Send the diagnostic inspection and repair estimate to us at claims@getamber.com.
2. Repair Approval: In most cases, we get back to you within 24 hours with a decision on what's covered and approval to proceed with the repair.
3. Reimbursement: Once the repair is completed, email us the final invoice and we'll reimburse either the repair facility or you directly.
Does AmberCare reimburse me for tows?
In the event of an Amber-covered breakdown, we reimburse you for the costs associated with towing your EV to the nearest Amber Authorized Repair Facility. The amount we reimburse depends on the AmberCare plan you have selected.
Let us know if you need help in finding an a tow provider that support EVs, otherwise you are free to contact the tow company of your choosing. Be sure to save all receipts associated with the tow and share them with us during your claims process.
Let us know if you need help in finding an a tow provider that support EVs, otherwise you are free to contact the tow company of your choosing. Be sure to save all receipts associated with the tow and share them with us during your claims process.
Does AmberCare reimburse me for rentals or alternative transportation (e.g. Uber or Lyft)?
In the event of an Amber-covered breakdown, we will reimburse you for the costs associated with a rental vehicle, rideshare, or public transportation while your car is in the shop.
Please be sure to save all receipts and share them with us during the claims process for reimbursement.
Please be sure to save all receipts and share them with us during the claims process for reimbursement.
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